Delivery & Returns Policy
Return / Replacement
At creative trading, We have every confidence that you will be delighted with your purchase. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.
We, creative trading offer return / replacement of Products ordered of Faulty and unwanted goods within 7 business days of delivery of the order. However, there are certain products such as Beauty products, items etc. specified as “Non-Returnable” for which our Sellers do not a offer return/replacement.
We only ask that you don’t use the product and preserve its original condition, tags, and packaging complete with all accessories and documentation . You are welcome to try on a product but please take adequate measure to preserve its condition. We recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.
Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
We endeavor to process your refunds within 7 business days from the date the returned product. However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by creative trading. If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of by creative trading, after the products clear the quality check process.
We understand that in some scenarios, the Product may take more than 7 days to reach our places and Quality Check facilities may take time. In such scenario, we may process the refund amounts intermittently but, in case the Product does not clear the Quality check, we reserve all right to take appropriate steps to recover the amount already credited to your account.
creative trading may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behavior that entitles creative trading to a claim against you. Unfortunately we cannot refund, replace, or exchange certain products if the seal / packaging has been broken or opened
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Refund / Exchange Policy
Home & Kitchen will give refund amount or exchange the product with new one under the following conditions;
1. All items ordered at Online Home & Kitchen are quality controlled. However please check your product carefully after delivery. In the unlikely event that you find any damage/defects in the delivered product you may inform us within 2 days at first instant and return the product within 7 days from delivery date.
2. Product should be in original & unused condition.
3. We may exchange the product with new one or give refund of your purchase price excluding shipping & handling charges.
4. We do not cover the cost of return shipping as you will be responsible for return shipping charges. Please note that we are not responsible for items lost in return shipping. All returned items are subject to inspection.
5. Please note there could be a variance in color due to screen resolutions which cannot be perceived as a defect. Also due to the manual nature of the embroideries there can be notable variations in embroidery designs which are common industry accepted standards for hand-made items.
We offer easy self-service order cancellation process. To order cancellation , please follow these steps.
Login to your account
Go to My Orders history
Select the cancel request
For Return & Refund
Mail us the detail of return & address to email@example.com
creative trading is partnering with a third party couriers company. Shipping costs are determined by destination and weight of the shipment and you can find the shipping cost for your order in the invoice before the payment is made. In addition to processing time, Please allow 4 to 8 business days for shipping *These terms do not affect your statutory rights